Refund Policy

We want you to shop with confidence at Serene Allure. If you're not satisfied, we're here to help.

Return Eligibility

• Returns are accepted within 14 days of delivery.
• Product must be mostly unused (minimum 90% remaining).
• Product should be returned in its original condition and packaging.

Return Process

• To request a return, WhatsApp us at 0339 3312233.
• Our support team will assist you step by step.
• Returns are processed within 7–14 working days after approval.

Refund Details

• Delivery charges from the original order are non-refundable.
• Refunds will be issued after product inspection.

Important Note

• Sale and discounted items are not eligible for return.